At Wild Core, we are committed to providing fast, reliable, and eco-friendly shipping for our customers. Please review our shipping policy for detailed information on how we handle shipping for all orders.
1. Processing Time
- All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email with a tracking number once your order has shipped.
2. Shipping Options and Rates
We offer several shipping options to meet your needs. The shipping fees are calculated at checkout based on your delivery location and selected shipping method.
- Standard Shipping: Estimated delivery in 5–7 business days (domestic).
- Express Shipping: Estimated delivery in 2–4 business days (domestic).
- International Shipping: Coming soon
Shipping rates are calculated based on the weight of your order and your location. The exact cost will be provided during checkout.
3. Free Shipping
We offer free standard shipping on orders over $100 within Australia.
4. International Shipping
We currently ship to the following countries:
Please note:
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Delivery times may vary depending on the destination country and customs processing.
5. Shipping Delays
While we strive to deliver your order on time, delays may occur due to:
- Shipping carrier issues
- Weather conditions
- Customs processing (for international orders)
We are not responsible for delays caused by the carrier, but we will do our best to keep you updated if any issues arise.
6. Address Accuracy
Please ensure that your shipping address is accurate before completing your purchase. Wild Core is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping fees will apply for address corrections after the order has been processed.
7. Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress. You can track your order directly through the carrier’s website.
8. Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us immediately at sales@wildcore.com.au
- We will work with the shipping carrier to resolve the issue. In cases of damaged items, please provide photos of the damaged product and packaging.
9. Changes to Shipping Policy
We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to place orders after changes are made, you agree to the revised shipping terms.
