Refund policy

Wild Core Refund Policy

At Wild Core, we want you to love your purchase! If for any reason you're not fully satisfied, we offer a straightforward refund policy. Please review the following guidelines:

1. Refund Eligibility
We offer refunds for items that are:

• Damaged or defective upon arrival.
• Incorrect items received compared to your order.

2. Return Process
To initiate a return or refund request, please contact us at sales@wildcore.com.au within 30 days of receiving your order. Kindly provide the following information:

• Order number.
• Description of the issue (e.g., defect, wrong item).
• Photos of the product (if applicable).

3. Return Conditions
To be eligible for a refund, items must be:

• Unused and in original condition (unworn, unwashed).
• In the original packaging (if applicable).

4. Return Shipping

• For defective or incorrect items, Wild Core will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping fees.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns. Wild Core is not responsible for items lost or damaged in transit.

5. Refund Processing
Once we receive your returned item and confirm its eligibility, we will process your refund to the original payment method. Please note, it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.

6. Non-Refundable Items
For health and hygiene reasons, we do not accept returns or offer refunds on:

• Opened or used fitness accessories (e.g., cork rollers, yoga mats).
• Gift cards or sale items.